“Nice Job” was one of the most memorable letters of appreciation received from a customer, the one from this family can be seen in our workshop and is a little more detailed. The gentleman said he was conditioned by repeated disappointment from mail order items, but speaks of the absolute delight he felt when returning home from work the first day they were fitted, and the “rightness” of the gates Malcolm had created. He also said he had purchased a product of real quality. They loved them so much that when they moved house, Malcolm moved the gates, building curved panels to accommodate the wider drive. The whole includes carefully researched details of the customers surname and profession.